Our hours of operation are 9:00 a.m. to 5:00 p.m. Central Time, Monday through Friday.
We are closed on all major holidays.
Yes, we are happy to assist you with your purchase over the phone. Just call our customer service department at 605-260-6870. For your convenience, we also offer the option to shop online. Retail orders placed on our website are processed as quickly as orders placed over the phone.
Because we typically process our orders within 24 hours, we are not able to modify or change an order after it is placed. If you have questions about your order, please email customer service at email@example.com or call us at 605-260-6870.
Yes. Bulk discounts are available for quantities of 48 or more Chat Packs. You may mix and match different versions as long as they are in multiples of six (e.g., 24 Original Chat Pack, 18 Chat Pack for Kids, 6 Chat Pack Favorites).
QUANTITY / DISCOUNT
48–99 / 10% off of retail price
100–249 / 20% off of retail price
250–499 / 30% off of retail price
500+ / 40% off of retail price
Yes, we can add customized elements to many of our products when ordered in large quantities. For customization, please allow at least two months from time of order to delivery, and all special orders must be at least 5,000 units to ensure attractive pricing. Lower quantities can be produced, but at a significantly higher price each.
We can also customize the box top, but not the cards in quantities of 36 or more with a $40 set-up fee (waived at 144 units or more).
If you are interested in customizing one of our products, please email our sales department at firstname.lastname@example.org and someone will get back to you shortly.
We accept Visa, MasterCard, Discover and American Express.
All of the pages that process credit card information are secured and encrypted. Secure
website pages begin with “https” and have a small lock icon in the address bar. When you navigate to those pages from our website, you will receive a dialog box that says, “You are about to go to a secure page.” William Randall Publishing does not sell or rent its customers’ names or personal information for any reason.
Some states require us to collect state and county sales taxes. If you are in one of those states, then yes, we are required to charge sales tax on your order.
All U.S. orders of $50 or more ship free, and orders under $50 ship for just $5. Orders are typically shipped via UPS ground, though at our discretion we may occasionally utilize an alternate carrier.
We also offer two expedited shipping options: next-day delivery and 2-day delivery. Rates are based on package weight and destination.
Please allow up to 2 business days for processing in addition to your selected shipping method.
When you place your order online, you will automatically receive an email from us
confirming your order. We process and ship all retail orders within 2 business days from our warehouse in Yankton, South Dakota.
Once your order is shipped, you will receive a second email (this time directly from UPS or FedEx) with your tracking number.
If you do not receive one or both emails, please contact customer service at 605-260-6870.
We accept returns on direct consumer purchases and will issue a full credit, less the cost of shipping, on all products returned to us within 30 days of the purchase date. Items must be in sellable condition (unused and in the original packaging). Items that are used, cracked, broken, or otherwise damaged will not be eligible for a credit.
Please contact customer service at email@example.com or call us at 605-260-6870 within 10 business days to report any products that arrive in damaged condition.